Data deletion

Last updated 13 October 2026

You can ask us to delete your account and everything linked to it. This page explains how, and what happens next.

Draft. This page has not yet been reviewed by a lawyer and may change before Geenlo launches publicly.

How to request deletion

Email the contact address we will publish here before launch from the address on your Geenlo account, with the subject "Delete my data".
We confirm it is you, usually by replying to that address.
We delete your data within 30 days and confirm by email.

Deleting your workspace from inside the app is planned but not available yet.

What we delete

Your account, name, email and sign-in details.
Your workspace: brand details, products, generated ads, settings and notification preferences.
Access tokens and any data we received from advertising platforms you connected.

We may keep a minimal record that you asked for deletion, and records we must keep by law (for example payment records), for as long as the law requires. Backups are overwritten on a rolling schedule.

Data from Meta, TikTok or Google

If you connected an advertising account, you can also revoke Geenlo's access yourself at any time: remove Geenlo under Business Integrations in your Meta settings, under Apps and services in your TikTok for Business settings, or under Third-party apps with account access in your Google Account. When access is revoked we stop collecting data and delete the stored token. To delete data we already received, send the request above.